Terms of Service
ANY PARTICIPATION IN THIS SITE WILL CONSTITUTE ACCEPTANCE OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE ABOVE, PLEASE DO NOT USE THIS SITE.
Please feel free to email us at Lake@BuffaloandCo.com if you have any questions about the information mentioned in the sections below!
Since we are a small shop and each item is handcrafted and made-to-order especially for you, please allow up to four weeks to complete and ship your order. If you need an item earlier, please email us and we will try our best to accommodate your request!
Thank you for your patience and understanding.
We will gladly discuss custom orders or small changes to listed pieces, just send us an email to get the process started! Please be aware that there may be an additional fee for custom work but we will let you know the fee prior to order confirmation.
We ship all orders destined for the continental US via USPS or UPS. Tracking numbers are provided by email at the time of shipment. Since we are a small shop, after tracking information has been delivered we cannot assume responsibility for items lost, stolen or damaged during transit.
All international orders are shipped via USPS International and UPS International. The customer is responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. Please email us when you place the order if you’d like to add shipping insurance and we will happily include it and send you a revised invoice. Buffalo & Company is not responsible for any lost uninsured packages.
We would hate for your new purchase to get lost in transit so please make sure your shipping address is correct before confirming your order. Buffalo & Company is not responsible for incorrect shipping addresses and refunds will not be provided for misguided packages - all carrier issues should be directed to either www.ups.com or www.usps.com.
Cancellations, RETURNS & EXCHANGES
Since each item is made-to-order especially for you, all items are final sale and no cancellations are allowed after order confirmation. We will review change requests to existing orders up to 5 business days after order confirmation but acceptance is at the sole discretion of Buffalo & Co.
It is of the utmost importance to us that you are happy with your Buffalo & Company product so if you have any comments, questions or concerns, please send us an email to discuss. We understand that it can be uncomfortable to buy an item that cannot be returned so feel free to email us if you’d like more information, pictures, or locations where you can view the product in person prior to completing your purchase!
Repairs & Guarantee
Buffalo & Co Two Year Guarantee
We take pride in the quality and durability of our goods and are proud to offer a two year guarantee on all Buffalo & Co products.
If the leather, stitching, or hardware of your Buffalo & Company product fails due to regular use within two years of purchase, we will happily repair or replace it. Just send us an email to get the process started!
Please note that the Buffalo & Co Guarantee does not cover repair or replacement due to out-of-the-ordinary use, accidents, or intentional modification by customer. Our leather goods will age gracefully over time and thus we do not guarantee that the items will remain "like new" for the duration of their lifetime, nor do we guarantee "like new" condition after repairs.
So you spilled a cup of coffee on your brand new Buffalo & Co bag? It happens, we understand. Feel free to shoot us an email and we will gladly help with leather care advice!
We do have a wholesale program for qualified retailers, so please send us an email if you are interested in carrying Buffalo & Company products!
All inquiries mentioned in the sections above should be sent to Lake@BuffaloandCo.com